Privacy policy

Your Success Shift (“we”, “us”, or “our”) is operated by Glenis Gassmann, based in Gold Coast, QLD, Australia. This policy explains how we collect, use, and protect your personal information when you visit yoursuccessshift.com or interact with our services.

We are committed to handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). While small businesses with annual turnover under $3 million are generally exempt from the Act, we voluntarily comply with these standards as a matter of good practice.

We collect information you provide directly to us, including:

• Name and email address when you download a resource or contact us
• Phone number if you choose to provide it via a contact form
• Message content and any details you share when enquiring about our coaching programs

We also collect limited technical information automatically, such as your IP address, browser type, and pages visited, through standard web server logs and analytics tools.

We use the information we collect to:

• Respond to your enquiries and deliver requested resources
• Send relevant follow-up communications about our programs
• Improve the content and performance of this website
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In practice:

• Contact and enquiry records are kept for up to 3 years from your last interaction with us
• Email marketing records are retained until you unsubscribe or request deletion
• Web server logs are retained for up to 12 months

When information is no longer needed, we take reasonable steps to destroy or de-identify it securely.

We use GoHighLevel as our customer relationship management platform. When you submit a form on this site, your information is stored and processed within GoHighLevel. GoHighLevel servers may be located outside Australia, including in the United States. By submitting your information, you consent to this cross-border transfer. We take reasonable steps to ensure GoHighLevel handles your data in a manner consistent with the APPs.

Our forms are protected by Google reCAPTCHA Enterprise to detect and prevent automated submissions. Use of reCAPTCHA is subject to the Google Privacy Policy (opens in new tab) and Terms of Service (opens in new tab). Google may process data on servers located outside Australia.

This site may use cookies and similar technologies to understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies will not prevent you from using the site but may affect certain features.

In the event of a data breach that is likely to result in serious harm to any individual whose information is involved, we will act in accordance with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988. This includes:

• Notifying affected individuals as soon as practicable
• Reporting the breach to the Office of the Australian Information Commissioner (OAIC)
• Taking immediate steps to contain the breach and prevent further harm

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Opt out of marketing communications at any time
• Request deletion of your information, subject to legal requirements
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your personal information

The OAIC can be contacted at oaic.gov.au (opens in new tab) or by calling 1300 363 992.

To exercise any of the above rights, ask questions about this policy, or raise a privacy concern, please contact us. We will acknowledge your request within 5 business days and respond within 30 days.

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of this site after changes are posted constitutes your acceptance of the updated policy.